Occasionally you may encounter problems with your orders when trading on Binance TH We can divide these into two categories:

1. Your trade order is not executing

• Check the selected order’s price in the open orders section. Verify whether or not it has matched a counter-party’s order (bid/ask) with this price level and volume.

• If you would like to expedite your order, consider canceling it from the open orders section and submitting a new order at a more competitive price. For a quick settlement, you may also consider using a market order.

2. Your order has a more technical issue

• Issues like the inability to cancel your orders or coins not being credited to your account require further support. Please contact our Customer Support team and provide screenshots that’ll document:

  • The order’s details

  • Any error code or exception message

You can contact Customer Support by logging into your account and clicking the support icon in the bottom right corner.