FAQ - Additional Customer Due Diligence

1. Why is Additional Customer Due Diligence required?
   Due to past incidents where malicious actors exploited digital asset service providers as a channel for money laundering related to technology-related crimes, the SEC has mandated that all digital asset business operators conduct enhanced due diligence on their customers. This must be done in accordance with the guidelines set by the Thai Digital Asset Operators Trade Association regarding measures to address mule accounts in the digital asset industry.

2. What are the steps for completing the additional fact-finding process?

   2.1 Submit information via Form Additional Customer Due Diligence

   2.2 Enter the email address you used to register with Binance TH by Gulf Binance as stated in the document in Section 2.1.

   2.3 Enter your user ID as per the document in Section 2.1..

   2.4 Submit all required documents as specified by the Company. (You can view the list of required documents under the topic "Additional Customer Due Diligence documents")

   2.5 Read and provide consent to the Privacy Statement.

   2.6 Click “Confirm” to complete the submission.

3. Steps to check your email and username

   3.1 Click the Binance TH icon at the top left corner 

   3.2 The username will appear at the top, starting with ID: followed by 8 digits (e.g., ID: xxxxxxxx).

   3.3 The email will be next to the username. You can click [Eye Icon] to see the full email. 

4. Additional Customer Due Diligence documents

   4.1 The list of documents you must submit consists of 2 parts:

   4.1.1 Documents showing your financial status and

   4.1.2 Documents of income sources, such as pay slips or employment certificates from employers, etc.

   4.2 List of documents you may consider submitting

   4.2.1 Statement of Assets Held with Other Financial Institutions: This includes documentation of your digital assets, stocks, savings certificates, or investment holdings that clearly show your name as the account holder.

   4.2.2 Credit card statement (document issue date must not exceed 3 months)

The list of documents you must submit. You can view the details of each document as follows:

1. Documents showing your financial status:
   Bank statement for the past 3 months, which are accounts showing your revenue

2. Documents showing the source of income.
   You can choose the documents to be submitted  according to your occupation type as follows:

• Group 1: Salaried Employee Government officer, State-owned Enterprise, private company employee (you can choose to submit one of the following according to the example)

  • Latest payslip

  • Other documents verifying your income source (e.g., full employment contract, work agreement)

  • If you are engaged in a licensed profession, you may submit a copy of your professional license in lieu of an employment contract or a certificate of employment.
    

• Group 2: Self-Employed / Business Owner

  • Freelance work, such as Freelancer, Influencer Creator, or general employment, etc.

    • Images from the Application/platform where you accept work or

    • Images while working, such as images of attending events, images promoting products through online platforms, images while working as general employment, or

    • Conversations showing employment that show your picture or name

  • Business owner or online seller

    • Commercial registration certificate and picture of your business

    • Bor Chor 5 that shows your name

    • Evidence of online store ownership, such as images showing sales from the Application where you sell or customer order history from the Application where you sell online, etc., showing your name or email as the owner of the said store account

  • Trader/ Investor

    • Investment/Trading portfolio that shows your name as the owner and the all value of the assets you trade.

• Group 3: No Regular Income, such as Student, unemployed, job seeker, Housewife, or etc.

  • Students

    • Student ID card or student certificate, specifying the deposit amount and date of receipt in the Bank Statement you submit.

    • If the last names do not match, please provide additional evidence showing parental status.

  • Unemployed/ Job seeker

    • Explain the source of the investment and submit supporting evidence.

  • Housewives/husbands taking care of the family

    • Explain the source of the investment and submit supporting evidence, such as receiving money from your husband/wife,

    • submitting documents showing your relationship with your spouse, and specifying the deposit amount and date of receipt in the Bank Statement you submit.

    • If you are not registered, please explain your relationship and attach supporting evidence.

List of documents you may consider submitting

List of documents in this group, you may consider submitting additional documents for consideration, so that the company can use such documents to consider your service limit, which will be considered based on the information and/or documents you provide.

1. Statement of Assets Held with Other Financial Institutions: This includes documentation of your digital assets, stocks, savings certificates, or investment holdings that bear your name as the account holder. (if any)

2. Credit card statement (the document issue date must not be more than 3 months) (if any).

Remark: 

• The document must clearly show your name and have complete details as shown in the document example

• File format: JPEG, JPG, PNG, or PDF (no more than 5 files, total size ≤ 100 MB)

• For PDF files: You must unlock the password before submitting. Here is How to Remove the Password from a PDF File

• Examples of occupations and documents to be submitted

From the above example, you need to submit documents proving your economic status and documents proving your source of income. You may also consider submitting additional documents such as statements of your assets with other financial institutions or credit card statements.

Document Review Period

6. The team will expedite the review of the information as soon as possible. The normal review process takes approximately 3-5 business days, depending on the completeness and accuracy of the documents you submit.

• If necessary, in some cases, we may need to request additional documents. The request will be sent to the email address you registered.

• Document Review Criteria

6. Document Review Criteria

• The company reviews documents based on the completeness and accuracy of the documents you submit.

• The Company will assess your withdrawal limit based on the information and/or documents you provide.

2. During the review, what transactions can be made?

• You can still deposit baht and digital assets and trade as usual.

3. If you encounter a problem, where can I contact Binance TH customer support?

• If you have any questions, you can ask for more information at Chat Support 24 hours a day via the Binance TH application or via the website at https://www.binance.th/th/chat.